PRIVACY POLICY

Last updated: 16 August 2026

1. ABOUT THIS PRIVACY POLICY

This Privacy Policy explains how Bella Jeanne Hope-Parsons, trading as Claymilkdad (“Claymilkdad”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit or use our website, place an order, contact us, or otherwise interact with our business.

Our website is available at claymilkdad.com (the “Site”).

For the purposes of this Privacy Policy, “you” and “your” means any person who visits our Site, purchases our products, contacts us or otherwise interacts with Claymilkdad.

Claymilkdad is an Australian ceramics business based in Marrickville, Sydney, NSW.

Our details

Claymilkdad
Legal entity: Bella Jeanne Hope-Parsons
ABN: 62 924 329 492
Location: Marrickville, Sydney, NSW, Australia
Email:claymilkdad@gmail.com

Please read this Privacy Policy carefully. By using our Site, you acknowledge that you have read and understood this Privacy Policy.

2. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, privacy practices or applicable laws.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

3. WHAT PERSONAL INFORMATION DO WE COLLECT?

The personal information we collect depends on how you interact with Claymilkdad.

We aim to only collect personal information that is reasonably necessary for our business activities and to provide our products and services.

Personal information may include:

Contact information

This may include:

  • your name;

  • email address;

  • telephone number;

  • delivery address;

  • billing address; and

  • other contact details you choose to provide.

Order information

When you place an order, we may collect information such as:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number;

  • products purchased;

  • order number;

  • order date;

  • payment status;

  • shipping and delivery information; and

  • information relating to returns, refunds or exchanges.

Customer communications

If you contact us by email, through our website, social media or another method, we may collect information contained in your communication, including your name, contact details and the content of your message.

Website and technical information

When you visit our Site, certain technical information may be collected automatically.

This may include:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • approximate location based on IP address;

  • pages visited;

  • links clicked;

  • date and time of visits;

  • referring website;

  • information about how you interact with our Site; and

  • other technical or usage information.

This information may be collected through cookies and similar technologies.

4. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We may collect personal information in several ways.

Information you provide directly

You may provide information to us when you:

  • create or use an account, if available;

  • place an order;

  • enter information during checkout;

  • subscribe to emails or marketing communications;

  • contact us;

  • request a refund or return;

  • submit a review or other content;

  • enter a competition or promotion; or

  • otherwise communicate with us.

Information collected automatically

When you browse our Site, certain information may be collected automatically through cookies, analytics tools and similar technologies.

Information from third parties

We may receive personal information from third-party service providers that help us operate our website, process payments, provide shipping services, analyse website activity or provide other services.

5. HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use personal information for the following purposes:

Processing and fulfilling orders

We use your information to:

  • process and fulfil your orders;

  • process payments;

  • arrange delivery within Australia;

  • communicate with you about your order;

  • provide order confirmations and updates;

  • manage returns, refunds and exchanges; and

  • provide customer support.

Communicating with you

We may use your contact details to respond to enquiries, provide customer service and communicate with you about your orders or interactions with us.

Improving our website and business

We may use information about how visitors use our Site to:

  • understand how our website is used;

  • improve website functionality;

  • improve our products and customer experience;

  • identify technical problems;

  • understand customer preferences; and

  • analyse website traffic and performance.

Marketing

If you choose to receive marketing communications from us, we may use your contact information to send you information about Claymilkdad products, launches, promotions, events or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

We will continue to send necessary transactional communications, such as order confirmations or important information about your purchases, even if you unsubscribe from marketing communications.

Security and fraud prevention

We may use personal information to detect, investigate and prevent fraud, unauthorised transactions, security incidents or other unlawful activity.

Legal and business purposes

We may use and disclose personal information where reasonably necessary to:

  • comply with applicable laws;

  • respond to lawful requests from government authorities;

  • resolve disputes;

  • enforce our Terms of Service;

  • protect our legal rights; or

  • protect the safety and security of our customers, website and business.

6. PAYMENT INFORMATION

Payments made through our online store are processed through third-party payment providers.

We generally do not have access to your complete credit or debit card details.

Payment providers may collect information such as your name, billing information, payment details and other information necessary to process your transaction.

Your use of a third-party payment service may also be subject to that provider's privacy policy and terms.

7. SQUARESPACE

Our website and online store are hosted through Squarespace.

Squarespace may collect and process information about visitors and customers as necessary to provide its website, hosting, ecommerce, security and other services.

Squarespace and its services may also use cookies and similar technologies.

For information about how Squarespace handles personal information and cookies, please refer to Squarespace's own privacy and cookie policies.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our Site may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information about your visit and improve functionality.

We may use cookies for purposes including:

  • keeping our website functioning;

  • remembering preferences;

  • maintaining shopping cart and checkout functionality;

  • understanding how visitors use our website;

  • measuring website performance;

  • improving our website; and

  • supporting marketing or advertising functionality where applicable.

Squarespace uses different categories of cookies, including necessary, analytics and performance cookies. The specific cookies used on our Site may also depend on the features and integrations we have enabled.

You can control or disable cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

If we add third-party services such as Google Analytics, Meta Pixel or other advertising or analytics tools, those services may also place cookies or collect information through similar technologies.

9. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products.

These third parties may include:

  • Squarespace and website service providers;

  • payment processors;

  • postal and delivery providers;

  • customer service providers;

  • website analytics providers;

  • email and communication providers;

  • cloud storage and technology providers;

  • professional advisers such as accountants, lawyers or insurers;

  • government agencies or regulators where required or authorised by law; and

  • other service providers who assist us in operating our business.

We only disclose information where reasonably necessary for the relevant purpose or where otherwise permitted or required by law.

We do not sell your personal information as a business practice.

10. SHIPPING WITHIN AUSTRALIA

Claymilkdad currently ships orders within Australia only.

We may provide your name, delivery address, contact details and relevant order information to postal, courier and delivery providers so that your order can be delivered to you.

We do not currently offer international shipping.

If our shipping arrangements change in the future, we may update this Privacy Policy as necessary.

11. OVERSEAS DISCLOSURE AND STORAGE

Although Claymilkdad is based in Australia, some of the third-party service providers we use to operate our website and business may store or process personal information outside Australia.

For example, our website and certain technology, payment, analytics, communication or cloud service providers may operate internationally.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps to handle that information in accordance with applicable privacy obligations.

Because third-party providers may change over time, the countries in which information may be stored or processed may also change.

12. SOCIAL MEDIA AND THIRD-PARTY LINKS

Our Site may contain links to or integrations with third-party websites and social media platforms.

If you follow a link to a third-party website, your interaction with that website will be governed by the third party's own privacy policy and terms.

We are not responsible for the privacy practices, security or content of third-party websites or platforms.

If you interact with Claymilkdad through a social media platform, that platform may collect information about you according to its own privacy policy.

13. REVIEWS, PHOTOGRAPHS AND USER CONTENT

If you voluntarily submit a review, photograph, comment or other content to Claymilkdad, we may use that content for the purposes described in our Terms of Service.

If you provide personal information in connection with your submission, we will handle that information in accordance with this Privacy Policy.

You should avoid including personal information about yourself or another person in publicly visible content unless you are comfortable with that information being displayed.

14. CHILDREN'S PRIVACY

Our Site and products are primarily intended for adults.

We do not knowingly collect personal information from children for the purpose of creating accounts or marketing to them.

If you believe that a child has provided us with personal information and you would like us to delete it, please contact us at claymilkdad@gmail.com.

15. HOW WE STORE AND PROTECT PERSONAL INFORMATION

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically through our website provider and other third-party service providers.

However, no method of storing or transmitting information over the internet is completely secure. We cannot guarantee absolute security of information transmitted to or from our Site.

You should also take reasonable steps to protect your own information, including keeping passwords and account information confidential.

16. HOW LONG WE KEEP PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • fulfil orders;

  • provide customer service;

  • maintain business and transaction records;

  • comply with legal and accounting obligations;

  • resolve disputes;

  • enforce our agreements; and

  • protect our legal rights.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

17. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You may contact us to request access to personal information we hold about you.

You may also ask us to correct personal information if you believe that it is inaccurate, incomplete, out of date or misleading.

To make a request, contact:

claymilkdad@gmail.com

We may need to verify your identity before providing access to or changing personal information.

We will generally respond to requests within a reasonable period and in accordance with applicable privacy laws.

In some circumstances, we may be permitted or required to refuse access or correction. If this occurs, we will explain the reasons where we are permitted to do so.

18. MARKETING COMMUNICATIONS

If you subscribe to Claymilkdad marketing communications, we may send you emails about products, new releases, promotions, events and other Claymilkdad news.

You can unsubscribe from marketing communications at any time by:

Unsubscribing from marketing communications will not stop necessary transactional or service-related communications, such as order confirmations, delivery updates or responses to enquiries.

19. PRIVACY COMPLAINTS

If you believe we have mishandled your personal information or breached applicable privacy obligations, please contact us first so that we can investigate and attempt to resolve the issue.

Contact details for privacy complaints

Claymilkdad
Bella Jeanne Hope-Parsons
ABN: 62 924 329 492
Email:claymilkdad@gmail.com

Please provide as much information as possible about your concern so that we can investigate it properly.

We will consider your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC), depending on whether the Privacy Act applies to your circumstances.

Information about privacy complaints is available from the OAIC.

20. YOUR PRIVACY RIGHTS

Depending on the circumstances and the privacy laws that apply to our business, you may have rights relating to your personal information, including the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete personal information;

  • make a privacy complaint;

  • withdraw consent where we rely on consent to handle your information; and

  • unsubscribe from direct marketing communications.

Some rights may be subject to exceptions or limitations under applicable law.

To exercise a privacy right or ask a question about how we handle your information, contact us at claymilkdad@gmail.com.

21. ANONYMITY AND PSEUDONYMS

Where it is reasonably practicable, you may interact with us anonymously or using a pseudonym.

However, there are situations where we need to identify you to provide a product or service.

For example, we need information such as your name and delivery address to process and deliver an online order.

22. THIRD-PARTY PRIVACY POLICIES

Our Site may use third-party services to provide website hosting, ecommerce functionality, payment processing, shipping, analytics, email communications and other services.

Those providers may have their own privacy policies governing how they handle personal information.

We encourage you to review the privacy policies of third-party providers where appropriate.

23. CONTACT US

If you have any questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact us.

Claymilkdad
Legal entity: Bella Jeanne Hope-Parsons
ABN: 62 924 329 492
Email:claymilkdad@gmail.com

Terms of Service:
https://claymilkdad.com/terms-of-service

Refund & Returns Policy:
https://claymilkdad.com/shipping-returns

Privacy Policy:
https://claymilkdad.com/privacy-policy